Galatians 6:7-8
New International Version (NIV)
7 Do not be deceived: God cannot be mocked. A man reaps what he sows. 8 Whoever sows to please their flesh, from the flesh will reap destruction; whoever sows to please the Spirit, from the Spirit will reap eternal life.
I have recently come to the conclusion that the old saying “we reap what we sow”, are words to live by. It’s a shame most people don’t realize, they are the cause of many of their own problems.
I work in call center. My job is to answer calls for the client, gather appropriate information, solve it or then pass it along to the next appropriate department . Since the day I started we have had the same rules to follow.
Rules in no particular order:
1) Answer your call in a professional manner
2) assist your caller to fullest extent of the procedures
3) keep your average call handle time within 7 Mins.
4) Keep your average wrap up time to 1.50 Mins.
5) Dress appropriately
6) Be on your phone and ready to go at the time you are scheduled to work.
7) stay within your allotted break time, based on the hours you work. I.e. 10 hour shifts 40 minutes total break time.
8) calls will be live monitored and old calls will be pulled to help evaluate performance.
These are not unrealistic rules really. I have been able to meet the guidelines, as well as others. But believe it or not, many people do not adhere to them. “SHOCKER” NOT!
So for awhile my office didn’t enforce these rules. If your liked, you can play with all the rules and mold them to fit your needs. But what happens when the Client calls the office to say they are adding on another call center?
BAM! My office goes into panic mode and starts enforcing the rules. Gee maybe if you had enforced the rules in the beginning, the client wouldn’t go elsewhere. Who knows why the client did this, but they did. But back to my rant.
Rules are now being enforced, employees are being put on improvement plans and so begin the tears, rants and complaints. Seriously people you are adults! Or you should be. Things should never just be handed to you. But shame on you employer, for letting things get lax, and trying to save yourself now.
What happened to peoples work ethics? There are people who would love to have a job, but are either over qualified or under qualified for the job. Yet here, people complain that RULES now have to be followed. When did people start feeling they are entitled to “perks” and not have to have integrity anymore? What is happening to people that many have become users, abusers, complainers and lazy s.o.b.’s.
I fear for the future. What will happen when no one has work ethics and they all feel “entitled” to more. My years are numbered, if I’m luck I still have another 50 years left, but my children and grandchildren are going to be faced with some very tough issues.
All I can do is pray, and keep myself accountable for my actions. I can help mold my children and their children by setting up realistic expectation and modeling good behavior. But I wonder, if GOD just keeps asking, Why? Why, do these people not see what is ahead for them, with the actions they take today.
We really do “Reap what, we sow”. Keep that in mind as you go about your day. Oh and once again, I’m amazed, (but shouldn’t be), this is from the bible. The bible is trying to give us a wake up call since day 1.
Galatians 6:7-8
New International Version (NIV)
7 Do not be deceived: God cannot be mocked. A man reaps what he sows. 8 Whoever sows to please their flesh, from the flesh will reap destruction; whoever sows to please the Spirit, from the Spirit will reap eternal life.